JARAN GÜMRÜK
Terms of Use
This website has been prepared by Jaran Customs Brokerage to enable users to obtain information about customs brokerage, foreign trade, logistics and related services, request quotes, track their operations, and benefit from the digital services offered.
Individuals visiting the website or using the customer portal are deemed to have accepted the terms of use stated below.
2. Scope of Services
The Jaran Customs Brokerage website may provide information about import, export, transit operations, bonded warehousing, free zones, foreign trade consultancy, transportation and similar services.
The information on the site is for general informational purposes only. Before making a final decision on customs, tax, HS code, legislation, permits, incentives or similar matters, the specific conditions of the relevant operation must be evaluated separately.
3. Customer Portal
The customer portal is only accessible to authorized users. Users are obliged not to share their assigned username, email address and password with third parties.
Through the portal, users can track operational status, upload documents, view files, access files sent to them, and communicate with authorized consultants.
Transactions made through the user account are considered to have been made by the relevant account holder. In case of suspicious or unauthorized use, Jaran Customs should be contacted immediately.
4. Document and Information Upload
Users acknowledge that the information and documents they upload to the system are accurate, up-to-date, and pertain to the relevant operation.
The user is responsible for the consequences arising from uploading incorrect, incomplete, misleading, or illegal information and documents.
Jaran Customs may request additional documents, explanations, or corrections from the user if deemed necessary.
5. Operation Tracking
The operational stages shown on the customer portal are for informational purposes only.
Operation times may change due to delays caused by customs administrations, public institutions, carriers, ports, warehouses, border crossings, or other third parties.
The estimated times shown on the portal do not constitute a guarantee of definitive delivery or results.
6. AI Customs Assistant
If presented on the site, the HS Code estimates, tax calculations, document recommendations, regulatory information, restriction and risk assessments provided by the AI Customs Assistant are offered for preliminary analysis and information purposes only.
These results do not constitute a definitive customs brokerage opinion or official regulatory decision.
The final HS Code determination, tax assessment, and customs procedures are determined after reviewing the relevant documents and evaluating them with the assistance of an authorized customs broker.
7. Offers
Offer requests received through the website are evaluated based on the information provided by the user.
The price or cost information provided in the initial stage may not constitute a final offer without a detailed operational review.
Changes in transportation costs, taxes, port charges, warehousing fees, official duties, and third-party service fees may affect offer amounts.
8. Intellectual Property Rights
The logo, design, text, graphics, software, visuals, trademarks, and other content on the website belong to Jaran Customs Brokerage or their respective rights holders.
This content may not be copied, reproduced, distributed, or used on other platforms for commercial purposes without written permission.
9. Prohibited Uses
Users may not use the website and customer portal for:
Illegal activities,
Unauthorized access to other users' accounts,
Sending malware or malicious code,
Actions aimed at compromising system security,
Uploading false documents or information,
Interventions that hinder the operation of services.
If such uses are detected, access to the relevant account may be temporarily or permanently suspended.
10. Third-Party Services
The website may contain links to Google Maps, transportation companies, public institutions, or other third-party platforms.
Jaran Customs is not responsible for the content, security practices, or terms of use of these platforms.
11. Limitation of Liability
Jaran Customs strives to take the necessary technical measures to ensure the continuous and uninterrupted accessibility of the website. However, temporary access problems may occur due to maintenance, technical malfunctions, internet outages, cyberattacks, force majeure, or third-party services.
Jaran Gümrük cannot be held responsible for the consequences arising from transactions carried out based on general information on the site without obtaining expert assessment.
12. Personal Data and Privacy
The principles regarding the processing of personal data are explained within the scope of the KVKK (Personal Data Protection Law) Disclosure Statement and Privacy Policy.